Privacy Policy

At, safeguarding your privacy is our utmost priority. This Privacy Policy demonstrates our unwavering commitment to ensuring the security of your personal information. All data collected by our company is handled in strict accordance with the 1998 Data Protection Act and all other relevant privacy laws.

Control of Personal Data

Any personal information collected by or provided to is under the strict control of Removals House Ltd.

Information Collection and Usage

We only gather information about individuals when it is provided knowingly and voluntarily, such as during the ordering or registration process. When you place an order, we collect personal data to process and fulfill your order. Additionally, we conduct security checks to protect you against potential fraudulent activities. We also collect information about your marketing preferences to enhance our services. We may contact you with information and offers related to our services and goods. Selected third parties, chosen with care, might also contact you with relevant offers. The data collected is used for analysis and continuous improvement of our services and products.

Data Sharing

On certain occasions, we collaborate with third parties to carry out specific activities on our behalf, such as order fulfillment, installations, surveys, package delivery, email and postal communications, data analysis, marketing support, and customer service provision. These third parties are granted access only to the necessary personal data for performing their functions and are prohibited from using it for any other purpose. To protect you against potential fraudulent activities, we may share your data with specialized external agencies for data verification. However, we will never share or sell your personal data as an individual user of this website unless you explicitly consent to it.

Cookie Policy

Effective Date: 09.10.2023

This Cookie Policy explains how Removals House ("we", "us", or "our") uses cookies and similar technologies on our removal website (the "Service"). By using the Service, you consent to the use of cookies and similar technologies as described in this policy.

What Are Cookies

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.

How We Use Cookies

When you use and access the Service, we may place several cookie files in your web browser. We use cookies for the following purposes:

Essential Cookies: These cookies are essential to provide you with services available through our website and to enable you to use some of its features. For example, they allow you to log in to secure areas of our website and help the content of the pages you request load quickly. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.

Functionality Cookies: These cookies allow our website to remember choices you make when you use our website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website.

Analytics and Performance Cookies: These cookies are used to collect information about traffic to our website and how users use our website. The information gathered does not identify any individual visitor. It includes the number of visitors to our website, the websites that referred them to our website, the pages they visited on our website, what time of day they visited our website, whether they have visited our website before, and other similar information. We use this information to help operate our website more efficiently, to gather broad demographic information, and to monitor the level of activity on our website.

Advertising Cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed, and in some cases selecting advertisements that are based on your interests.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements on and through the Service, and so on.

Your Choices Regarding Cookies

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Cookies, alphanumeric identifiers transferred to your hard drive through your web browser, enable our system to recognize your browser and assist us in tracking our website visitors. These cookies allow us to provide features such as tracking your visit's source. It's important to note that purchasing on requires accepting our cookies. We highly recommend enabling them in your browser settings.


We may establish relationships with third-party companies, providing you direct access to their websites from ours. We also endeavor to provide links to reputable, high-quality websites that we believe would be relevant and interesting to you. However, please be aware that we do not control the content of these third-party websites.

Data Protection Measures

When accessing your account information or making orders, our secure server, utilizing Secure Server Software (SSL), encrypts all input data before transmission.

Your Choices

While you are not obligated to provide with requested data, your browser must be configured to accept cookies for placing an order with us. You have the freedom to adjust your preferences at any time by contacting us.

Complaint Handling

We handle complaints competently and fairly, keeping you informed via email or phone at every stage. We aim to fully resolve any complaint within 64 hours. If you remain dissatisfied with the resolution, please do not hesitate to contact us for further assistance.

Policy Changes

Should we decide to modify this privacy policy, we will promptly post the changes on this webpage.

Your Feedback

We welcome any comments or questions regarding your privacy. Feel free to contact us at 020 8746 4357 or via email if you have any further inquiries. Your privacy and satisfaction are our top priorities.