Terms and Conditions


These Terms and Conditions outline the rights and responsibilities of all parties involved in this Agreement. Throughout this document, “you” and “your” refer to the Customer, and “we,” “our,” and “us” refer to the Remover.

1. Our Quote

1.1 Our quote does not include insurance, customs duties, inspections, or other taxes payable to governmental bodies.

1.2 We reserve the right to adjust the final price or additional charges due to specific circumstances, including:

  • Failed or late service delivery, additional services, service delivery at a different location than specified, and parking fees.
  • Service delays caused by circumstances beyond our control, such as adverse weather conditions.
  • Agreements to modify our liability as stated in Clause 8.1.

1.3 A Value Added Tax (V.A.T.) of 20% will be added to the final bill.

1.4 Unless otherwise agreed, all prices are calculated on an hourly basis. The minimum charge for all services is two hours (except for packing – one hour). If the service duration exceeds the agreed period, the same hourly rates will apply. If the job takes less time, the price will be adjusted accordingly, considering the minimum booking period.

1.4.1 Charges commence upon our arrival at the first collection address and end after unloading your possessions at the final delivery address.

1.4.2 Additional charges may apply for travel outside the M25 or in Congestion Charge zones. You will be notified in such cases.

1.4.3 Each service has a minimum booking period of two hours (or three hours for three movers). We require your registered address and debit/credit card details for booking. Payment is processed upon completion.

2. Services Not Covered in the Quote

2.1 Removals House Ltd will not:

  • Disassemble or assemble any unit or system furniture, fittings, or fitments.
  • Change floor plans or move items without safe access and lighting.
  • Move or store items detailed in Clause 4.

3. Your Responsibilities

3.1 It is your sole responsibility to:

  • Declare the value of goods you store or move with us in writing, as required by Clauses 8.1 and 8.2. Any value discrepancies affecting our liability must be reported.
  • Make provisions to insure the items you hand for storage or removal.
  • Obtain and keep all necessary documents, licenses, permits, etc., for the completion of your removal.
  • Be present or represented during service delivery and confirm the service in writing.
  • Provide a valid contact method during service delivery.
  • Provide detailed information when requesting a quote, including the number and type of items, rooms, available parking details, floor specifications for flats, and required storage space size.
  • Arrange parking in or near the end address. Failure to do so requires you to cover additional costs, including parking fees.

3.2 We accept liability for missing or damaged items only in the instance of negligence on our part.

4. Goods We Won’t Remove/Store

4.1 The following items pose health, safety, and custom risks; thus, we will not remove or store them. You must arrange separate transport:

  • Stolen or prohibited goods, pornographic materials, drugs, explosive items, firearms, and other dangerous items.
  • Jewelry, precious metals, stones, trinkets, money, documents, or irreplaceable goods and collections.
  • Living creatures (plants or animals) and perishable items.

4.2 If such items are submitted without our knowledge, you must remove them within a reasonable time limit. Failure to do so will result in us applying for a court order for disposal, and you will reimburse any incurred expenses, charges, and legal costs of Removals House Ltd.

5. Goods Ownership

5.1 By entering this Agreement, you agree that:

  • Items to be relocated and/or stored are your property or you have legal authority over them from their owner.
  • You will reimburse us for any damages claims if 5.1.1 is untrue.

6. Charges for Cancellation/Postponement

6.1 If you cancel or postpone a job, charges will apply based on the notice given:

  • More than 24 hours before the move: No charge.
  • Less than 24 hours before the move: Not more than 50% of the removal charge.

7. Payment

7.1 We require advance payment by cleared funds. 7.2 You may not withhold any percentage of the agreed-upon price. 7.3 For overdue sums, Removals House Ltd will apply a daily interest charge of 4%. 7.4 Full payment for hourly rate removals is required upon job completion. 7.5 Payments are accepted via card and cash only. Credit card payments incur a 2% surcharge. 7.6 If you are unable to be present or pay upon service completion, we will process your payment using the collected card details to secure the booking. 7.7 Revoked payments will be forwarded to our third-party collection agency, incurring penalty fees.

8. Our Liability for Damage or Loss

8.1 Our liability is limited:

  • For claims exceeding £150, we will pay an equivalent minimal sum for repair/replacement, up to £40 for any single item, if there is negligence or breach of contract on our part.
  • Before work begins and after receiving your itemized and valued inventory, we may agree to increase our liability for an extra charge. This is not insurance; we advise accepting our offered insurance or arranging your insurance.

8.2 For goods received from (or destined to) outside the UK:

  • We accept liability for loss or damage caused by our breach of contract or negligence while your items are in our physical possession.
  • If we pack the goods, we accept liability for loss or damage due to our failure in packaging them correctly.
  • The terms of the carrier
  • Estimated times are not guaranteed and any work taking longer than estimated is chargeable.
  • Parking reservations are the responsibility of the customer.
  • 20% VAT is applicable to all work undertaken.
  • There is a 2 hour minimum charge on all jobs.
  • Payments must be made by credit and debit cards, cheques or cash at the completion of the job, on the day of the job.
  • Any parking tickets incurred on the jobs are to be paid in full on completion of the job.
  • We do not accept responsibility for loss or damage to customer property after the completion of a job and payment is recieved.